Uncategorized – Cloud Central

Contact Center 101: What It Is and How Does It Differ from Call Centers

Written by Even Dots on October 31, 2023. Posted in Uncategorized.

Contact Center 101: What It Is and How Does It Differ from Call Centers Call centers play a vital role in companies that prioritize customer experience (CX). As customer expectations continue to rise, organizations are finding new ways to connect with them, and this has caused many companies to switch from call centers to contact centers. In this blog post, we’ll delve into the world of contact centers, explaining the definition, benefits, key features, and how they differ from call centers. What is a contact center, contact center software, and CCaaS? What’s the difference between call...

What’s new

Written by Even Dots on October 31, 2023. Posted in Uncategorized.

P-Series Update (October 2023): Back to the Blog We are delighted to present a fresh set of innovative features and improvements that are set to elevate efficiency and adaptability within your utilization of the P-Series Phone System. What’s even more significant is that this marks a significant initial stride into the contact center software market. Continue reading to discover: WhatsApp and SMS Messaging Linkus SDK IPv6 support Call Merge Linkus UC Client Permissions Hotkeys on Linkus Desktop Client More Cisco IP phones for Auto Provisioning And more WhatsApp and SMS Integration...

Microsoft Active Directory

Written by Even Dots on August 21, 2023. Posted in Uncategorized.

Microsoft Active Directory Back to the Blog Integrating Microsoft Teams with a VoIP PBX allows for the seamless retrieval of PBX user information from the local Microsoft Active Directory, streamlining the process of extension setup and allowing for centralized management of user information. Or By linking Microsoft Teams with a VoIP PBX, user information can be easily pulled from the local Microsoft Active Directory, simplifying the extension setup process and consolidating user management in one central location. The Yeastar P-Series PBX System can be integrated with Microsoft...