P-Series Update (October 2023):

WhatsApp and SMS Integration for Omnichannel Messaging

Chat apps and text messages are not only convenient for personal communication, but also for business purposes. Companies are using these channels to connect with customers and prospects, offering quicker and more personalized services, such as customer support, order confirmations, reminders, special offers, and feedback requests. It is a direct, timely, and effective way to engage customers, with higher open rates, response rates, and conversion rates.

The introduction of WhatsApp and SMS messaging features allows you to manage all customer messages in one platform, which marks a significant step in Yeastar’s journey to build a robust omnichannel contact center solution.

WhatsApp is a widely recognized and trusted platform, with over 100 billion daily messages sent. This integration allows you to respond to WhatsApp messages directly from Linkus, providing a new and free communication channel for customers. You’ll need a WhatsApp Business Platform account associated with your business phone number to get started.

Over 80% of the total North American population uses text messaging. In 2023, 86% of businesses have used SMS marketing to text their customers. This integration allows you to send and receive text messages through Linkus using your business number. You’ll need SMS-enabled DID numbers and our supported SMS & MMS providers include Twilio, Telnyx, Bandwidth, and Flowroute.

What you can do with WhatsApp and SMS Messaging:

• Use Linkus Web, Mobile*, and Desktop Clients to handle messages from anywhere.
• Manage messages from different channels in one chat panel.
• Automatically match incoming messages to existing contacts.
• Transfer chat conversations to your team members.
• Send text, images, documents, emojis, and more.
• Elevate chats to calls in one click.
• Archive chats & auto backup/cleanup chat history
• Collaborate with your team members in the same interface.
• Add unlimited SMS trunks and WhatsApp accounts
• But wait, there’s more! We are working on developing more features like message routing to queues, bulk SMS, and chat reports.

Merge Two Calls into A Conference Call

Picture this: You are on a call with a customer who requires technical support. You’d like to bring in your colleague, who happens to be an expert on the issue but are uncertain of their availability. The Call Merge feature can help!

This feature allows you to effortlessly create a three-way conversation involving external parties or internal extensions. Available on both the Linkus Web Client and Desktop Client, it can be applied to various call types, including inbound, outbound, or internal calls.

Now you can easily create a conference call that includes the customer and your colleague and solve the problem together.

A hotkey is a key or a combination of keys on your keyboard that triggers a specific action when pressed simultaneously. Think of it as a keyboard shortcut, similar to copying and pasting text.

Now, with hotkeys supported on Linkus Desktop Client, you can perform various call operations using your keyboard, including dialing, answering, transferring, holding, and hanging up. For instance, you can select a phone number in a web page or document and press a hotkey to automatically dial it through Linkus. You can also answer or reject an incoming call by pressing a hotkey directly, without switching to the Linkus interface.

Hotkeys streamline your workflow by saving you time and effort, eliminating the need for mouse or phone button actions to manage calls. The customization option allows you to tailor key combinations to your preferences and work habits.

here are more new features and optimisations in this update, such as added support for Cisco 3905, 7821, and 8845 for auto provisioning on P-Series Software Edition and Appliance Edition