Cloud PBX Phone Systems

Set up customised routing rules for time of day, geographic location, and specific caller needs. This allows calls to be routed to the most appropriate department or individual, ensuring your customers are quickly connected to the right person who can assist them. It also reduces call handling time and improves customer satisfaction.

Advanced call routing technology provides:

• Call distribution, including round-robin
• Percentage-based routing
• Skills-based routing. 

One of the most useful advanced calling features is call recording. Record calls for training, quality assurance, and compliance purposes. By listening to recorded calls, you can identify areas for improvement and provide feedback to staff.

Save time and log calls with voicemail transcription, which allows voicemail messages to be automatically transcribed into text.

Set up interactive voice response (IVR) systems to provide callers with a range of options, such as selecting a department or entering an extension number, making it easier to direct calls to the right person. Customised IVR scripts can also be set up for customers to:

• Enter an account number or other identifying information
• Check account balances, make payments or schedule appointments.

Small and medium-sized businesses require a comprehensive call centre solution that can assist them in increasing efficiency, while being user-friendly and easy to manage.

The Yeastar P-Series PBX System offers a cost-effective solution that includes key features such as ACD queuing and distribution, IVR, visual call management, call recording and monitoring, real-time wallboards, and reports, to improve customer service, operational efficiency, and enhance the overall performance of the business.

Analysing data is essential for any business to identify trends, patterns, and opportunities for improvement. However, manually generating reports can be time-consuming and can take your team away from other important tasks. That’s why automating reports is a great way to save time and resources while still gaining valuable insights into your business.

One way to automate reports is to set up recurring reports to be generated at desired intervals. This allows you to receive updated reports on a regular basis without having to manually request them every time. For example, you might choose to generate reports on a daily, weekly, or monthly basis depending on your business needs.

With Yeastar Cloud PBX, you can monitor call volume, average call duration, and other key metrics, making it easier to identify trends and improve call handling processes.

Offer a range of phone numbers to enhance your business image and improve the quality of your customer service.

Inbound services, such as 1800 and 1300 numbers, can reduce costs for customers and providing greater flexibility in call routing.