Internet Services

Are you looking for internet solutions for your business? We can help you find the best options available. Our team can work with you to determine the most suitable products and services based on your specific needs and budget. Contact us today to discuss the best internet solutions for your business.

There are different types of internet services available.

NBN EE

NBN Enterprise Ethernet (NBN EE) is a premium-grade fibre optic broadband service offered by the National Broadband Network (NBN) in Australia. It is designed specifically for businesses that require high-speed internet connectivity and have critical data transfer needs. The service is ideal for businesses that prioritise performance and value the impact that reliable connectivity can have on their operations and productivity.

There are three classes of service (CoS) options, ranging from ‘best effort’ to ‘100% committed’, which allow businesses to choose the level of service that best meets their needs.

NBN EE also comes with a service level agreement (SLA) that provides clear performance metrics and superior support and restoration targets. This means that businesses can have peace of mind knowing that any connectivity issues will be addressed quickly and effectively.

Its advanced technology and service guarantees make it a reliable and secure choice for business-critical applications.

NBN Class 4

Traffic Class 4 (TC4) a traffic management tool available across all NBN technologies that provides a reliable and consistent level of service for standard data services. It offers a faster, more reliable, and cost-effective alternative to outdated copper and broadband solutions. It is available across all NBN technologies, including Fibre to the Premises (FTTP), Fibre to the Node (FTTN), Fibre to the Building (FTTB), Hybrid Fibre Coaxial (HFC), Fixed Wireless and Satellite.

TC4 is designed to provide a reliable and consistent level of service for standard data services, such as web browsing, email and video streaming. It is primarily used for residential and small business customers who require a basic internet connection.

In comparison to outdated copper and broadband solutions, TC4 offers several advantages:

  • It is much faster and more reliable than ADSL2+ connections, which are prone to interference and speed fluctuations due to the limitations of copper wires. TC4 provides a minimum wholesale download speed of 25Mbps and a minimum wholesale upload speed of 5Mbps, which is significantly faster than the maximum speed offered by ADSL2+.

  • TC4 provides a consistent level of service across all NBN technologies. This means that customers can expect a similar level of service regardless of their location or the type of NBN connection they have.

  • TC4 is designed to be cost-effective and affordable for residential and small business customers. It provides a basic level of service that meets the needs of most customers without the need for additional features or high-speed connections that may be more expensive.

Failover options

The majority of businesses usecloud technology and other online functionalities to store both their corporate and customer data. Consequently, it’s crucial for them to have a reliable and secure internet connection at all times, allowing uninterrupted access to their data and constant monitoring of its safety.

By investing in a failover internet connection, your business can remain connected to the internet at all times, minimising potential losses that may result from downtime. This involves implementing a system that can automatically transfer control to a backup system when the primary system experiences a malfunction.

Fixed wireless

A fixed wireless connection is a type of internet connection that uses radio signals to transmit data between a premises and the NBN network. This type of connection is typically used in areas where it’s difficult or expensive to install traditional fixed-line infrastructure, such as in rural or remote regions.

The fixed wireless technology involves the installation of a small outdoor antenna on the premises which communicates with a nearby NBN base station using radio waves. The signal is then transmitted back and forth between the base station and the antenna to establish a connection. The connection speed of fixed wireless varies depending on the distance between the premises and the NBN base station, as well as other factors like the terrain and the number of other users on the network.

Fixed wireless is a useful and reliable alternative to traditional fixed-line connections for those who live in areas with limited options for internet access.

NBN FAQs

Is it necessary for me to select a Bronze, Silver, or Gold support package for my nbn™ service?

The main difference between these packages is their uptime SAG and nbnTM’s eSLA for fault restoration timeframes, which are especially crucial for companies that rely heavily on connectivity.

To determine the appropriate level of SAG and eSLA for your business, it’s important to weigh the potential financial impact of downtime against the cost of adding guarantees for uptime and fault restoration timeframes to your service.
What does SAG mean?

SAG (Service Agreement Guarantee) is a commitment we make to ensure that your nbnTM service experiences minimal disruptions, and in the event of unscheduled downtime on your service, we offer a percentage rebate on your monthly service cost. Different support packages come with different levels of SAGs, including a best effort SAG with no rebates, a 99% uptime SAG that allows 7h 18m 17.5s of downtime per month, and a 99.95% uptime SAG that allows just 21m 54.9s of downtime per month. Our goal is to prevent any downtime, which is why we’re willing to offer a financial guarantee to demonstrate our confidence in the high performance and reliability of our network.

What is an eSLA?

An eSLA or Enhanced Service Level Agreement is a type of service level agreement that guarantees a higher level of support with faster fault rectification. The term “enhanced” is used to denote the fact that this type of service level agreement provides a greater level of support than a standard service level agreement.

For businesses, having an eSLA is particularly important since it minimises the risk of service disruption. If a fault occurs, an eSLA ensures that it will be rectified within a specific timeframe, thus reducing the impact of the fault on the business’s operations. This is in contrast to a residential-grade nbnTM service, which may have a longer timeframe for fault rectification and may not provide the same level of support.Enterprise-level nbn™ services offer various support packages, allowing businesses to choose the eSLA that best suits their requirements. These support packages include 12-hour, 8-hour, or 4-hour eSLA fault rectification timeframe options, all of which are available 24/7. The shorter the timeframe, the faster the fault rectification, and the greater the level of support.In summary, an eSLA is a service level agreement that provides a higher level of support with faster fault rectification within a specific timeframe. This type of service level agreement is particularly important for businesses, as it minimises the risk of service disruption and is one of the key differences between business-grade and residential-grade nbn™ services.
What distinguishes ‘best effort’, ‘priority’, and ‘committed’ bandwidth for nbn™ services?

In essence, the difference between best effort, priority, and committed bandwidth lies in the level of service that each provides. Best effort bandwidth operates on a first-come, first-serve basis, meaning that all traffic is processed in the order in which it is received. This type of bandwidth is often used by smaller businesses with less critical network requirements and is ideal for non-essential applications such as web browsing, email, and streaming content.

On the other hand, priority bandwidth enables certain traffic to be processed first, which is essential for larger businesses with more specific network demands. For example, companies that rely heavily on phone systems, video conferencing, and other real-time applications need a higher level of service than best effort bandwidth can provide. Priority bandwidth guarantees that this type of traffic will always be processed first, ensuring a high level of reliability and quality of service.Committed bandwidth takes this a step further by guaranteeing that you always have 1:1 bandwidth available for your data. This level of service is essential for businesses that require a consistently high level of network performance to support critical services such as voice and video communications, CRM databases, and cloud applications. With committed bandwidth, you are assured that your network will always be able to handle the demands of your most important applications.Overall, the choice between best effort, priority, and committed bandwidth depends on the specific network requirements of your business. Smaller businesses with less critical network demands may be fine with best effort bandwidth, while larger businesses with more specific requirements may need the higher levels of service provided by priority or committed bandwidth.
Is it possible to utilise my current business-grade router on your service?

While it’s possible to use your own router with this service, it’s important to note that your router must meet certain requirements. Specifically, it needs to have a gigabit WAN port that’s configurable for DHCP, and if you have a copper technology type, it must be compatible with VDSL/VDSL2+. To determine whether your router is compatible, please consult the documentation that came with it.

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