Number Porting

When you sign up for our services and want to keep your existing phone number, we can help you through the process of porting your number to Cloud Central. Porting your number means transferring it from your current service provider to our platform.

To make this happen, we will work with your current service provider and handle the coordination of the number porting process on your behalf. This includes submitting the necessary paperwork, communicating with both parties to ensure a smooth transition, and monitoring the progress of the transfer until it is successfully completed.

Our goal is to make the number porting process as seamless as possible, so you can continue to use your existing phone number without any interruptions or complications. We understand that your phone number is an important part of your business or personal identity, and we are committed to helping you keep it when you switch to our services.

How number porting works

Our service allows for porting of the following types of phone numbers:

  • Local numbers beginning with 02, 03, 07 and 08
  • Mobile numbers beginning with 04, including pre-paid services
  • Freephone (1800) or local rate (13 and 1300) numbers, which are also referred to as ‘inbound services’.

If your number has been suspended, you can still transfer it to our service through the porting process. However, it’s important to note that any contractual obligations you have with your previous telco that suspended your number must still be fulfilled.

It’s important to keep in mind that if your number has been disconnected by your previous service provider, it cannot be ported as you no longer have the rights to that number.

What is CAT A Port

When you transfer a single landline number from one service provider to another, it is referred to as Category A porting. It’s important to note that this service only involves the transfer of the one specific phone number, and no other services can be linked to this porting service.

What is CAT C Port

Category C porting, also known as complex porting, involves the transfer of multiple landlines, extensions, and local numbers from one service provider to another. This type of porting is typically used for business phone ports due to the larger number and different types of phone numbers involved.

What is Special Number Port

Special number porting refers to the process of transferring certain types of phone numbers, including freephone numbers (1800), local rate numbers (13, 1300), and mobile numbers, from one service provider to another.


Before and after cutover

In contrast to mobile number porting, the process of porting Australian business landline numbers is primarily handled manually. To facilitate a smooth cutover, there are several important details that you should take into account. Cloud Central does not have authority over the porting process from your current or old carrier to Cloud Central. Our responsibility begins only after we receive a completion notice from the losing carrier, and we assume control over the numbers from that point onward.

The cut over

During the cutover process, the losing carrier reroutes all calls to Cloud Central. However, it’s important to note that you may experience incoming call disruption to the services.providers will play an RVA saying that the number is disconnected and others may simply provide a busy signal. The duration of this process can vary, ranging from a few seconds to up to two hours, depending on the workload of the losing carrier on the day of your number port.

Take control of your numbers

As part of our porting process, we proactively pre-provision your numbers, which you can access in your Cloud PBX on the morning of the cutover. From that point forward, you can register phones in anticipation of the cutover, although outgoing calls won’t be possible until the cutover is complete. If you are subscribing to our service via a physical PBX, your ported numbers will automatically route to your trunk number/IP address during the cutover.

Customers using Cloud PBX

New customers are encouraged to begin configuring their PBX without waiting for the cut-over. We automatically route incoming calls at cutover.

Completion notice

Upon receiving the completion notice from the carrier, Cloud Central will conduct thorough testing of the numbers using multiple external carriers to ensure a successful porting process. Once the testing is completed, we will promptly inform you of the results and take any required actions accordingly.


Porting Costs

Submission Charges

When you submit a number port request form, you will be subject to the following charges for each individual submission. These charges are applicable to cover the administrative and processing costs involved in handling the porting request for your phone number. It’s essential to be aware of these fees as they are an integral part of the porting process and will be incurred for each unique porting request you make.

Description
Cost
Cat-A (simple) One number
$19.90
Cat-A (simple) one number third party port
$44.00
Cat-C (complex) Port 1-5 numbers
$140.90
Cat-C (complex) Port 6-20 numbers
$186.90
Cat-C (complex) Port 21-100 numbers
$278.70
Cat-C (complex)Port 101-200 numbers
$396.90
Cat-C (complex) Port more than 200 numbers
$625.90
Special Service Number 1300 or 1800
$80.00

Rejection Charges

Description
Cost
Description Cost Cat-A (simple) One number
$0.00
Cat-C (complex) PNV Initial Reject
$49.00 per rejection
Cat-C (complex) PNV Reject 1-5 numbers
$75.00 per rejection
Cat-C (complex) PNV Reject 6-100 numbers
$130.00 per rejection
Cat-C (complex) PNV Reject 101-200 numbers
$274.00 per rejection
Cat-C (complex) PNV Reject 201 numbers or more, but less than 1000
$425.00 per rejection
Cat-C (complex) CNA Reject charge
Price verifies
Special Service Number Reject 1300 or 1800 number
$70.00 per number

Reversal Charges and Emergency Returns **.

Requests for Port Reversals and Emergency Returns are permissible strictly within a four-hour window subsequent to the completion of the port cutover. It’s important to acknowledge that the charges for number porting remain applicable, in addition to the associated costs for Reversal or Emergency Return requests. However, it’s imperative to bear in mind that availability for Number Port Returns and Emergency Returns might not always be guaranteed.

Description
Cost
Cat-A (simple) Port reversal
$300.00
Cat-C (complex) 1-5 numbers emergency return
$550.00
Cat-C (complex) 6-20 numbers emergency return
$1250.00
Cat-C (complex) 21-100 numbers emergency return
$2750.00
Cat-C (complex) 101-200 numbers emergency return
$4200.00

Frequently Asked
Questions

Need to know more about our number porting? Check our FAQs or get in touch with us.

What is the duration for completing a number porting process?

The duration for porting a number can vary and depends on several factors. However, the usual porting times for different categories are:

  • Category A ports: 1 – 2 weeks
  • Category C ports: 6 – 9 weeks
  • Category M ports: 1 – 2 weeks
  • 1300/1800 Number ports: 1 – 2 weeks
Is there any interruption to my phone number service during the porting process?

Yes, during the transfer window when your number is being transferred from your current provider to Cloud Central, your number may not be reachable. Typically, this interruption lasts only a few minutes per number, but in rare instances, it may take up to 4 hours or longer.

What factors can cause a delay in the number porting process?

If the details provided for the porting process are incorrect or do not match the previous provider’s account records, the port may fail, resulting in the restarting of the porting timeframe. In the case of a Category A port, the presence of complex services such as line hunt or fax duet may cause the port to fail, leading to a significant delay in the number porting process. These services must be removed before porting. Different carriers have varying agreed turnaround times for number porting agreements, and some carriers may take longer than others to complete the process. Port rejection may apply.

What happens to the telephone line associated with my number during the porting process?

Upon completion of the port-in process, the current telephone service will no longer work. Additionally, any services connected to the line, including broadband internet or monitored security systems, will be disconnected. It is advisable to verify with the service provider whether any early disconnection fees will be incurred as a result of this change.

In the event of a rejected port, will I still incur charges?

If the porting process is unsuccessful, it indicates that the information provided by you does not match the records of the previous carrier or that the carrier is offering “complex services” on your numbers that need to be removed before porting. Number porting agreements between different carriers have different agreed turnaround times. Certain carriers may simply take longer than others.

Can I transfer my number from Cloud Central to another service provider?

You can switch to a different service provider from Cloud Central without any charges from our end. You may need to share your Cloud Central invoice account number with your new carrier. For more information, please get in touch with your carrier. Please note that if you have recently completed a number port to Cloud Central and now wish to return it to the previous carrier, an emergency port reversal may be an option. However, this process has a cost associated with it and a very narrow time frame (within hours of the port completion). If you require a port reversal, please contact our support team immediately.

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