We can assist you in obtaining a new inbound number. Simply get in touch with us to acquire a 13, 1300 or 1800 number from our list of available options. We can take care of ordering and provisioning the number to your desired destination.

Would you like to search for a specific number? You can use The Numbering System, which is a government platform to search and purchase an available inbound number of your choice. Once you have acquired your number, simply contact us and we will provision it to your desired service.

Yes, we can support you in migrating your current inbound services to our voice platform.

Yes you can.

Location-based call routing is a feature that allows businesses to automatically direct incoming calls to the most appropriate location or department based on the geographic location of the caller. This feature uses caller ID or other location data to determine the caller’s location and then routes the call to the appropriate location or department.

Location-based call routing can be especially useful for businesses with multiple locations as it ensures that customers are connected to the nearest location, improving response times and overall customer experience. It can also help distribute call volume more evenly across locations, reducing wait times and improving overall efficiency.

In addition to geographic location, businesses can use other criteria for routing calls, such as time of day, type of call, and language preference. This can help to ensure that calls are directed to the right person or department, improving the efficiency and effectiveness of your business communications.

Overall, location-based call routing can be an important tool for businesses looking to improve their customer service, reduce wait times, and improve the overall efficiency of their operations.

Please note additional inbound call fees apply for this service.

Yes you can.

Configuring multiple answer points is an important feature for businesses that want to ensure that all incoming calls are answered quickly and efficiently. This feature allows businesses to set up multiple phone numbers or extensions that can be used to answer calls, so there are always enough staff available to handle incoming calls.

There are a number of benefits to configuring multiple answer points:

1. It can help to reduce wait times for customers, ensuring that calls are answered quickly and efficiently. This can help to improve customer satisfaction and build loyalty over time.
2. By ensuring that calls are routed to the most appropriate person or department, businesses can reduce the number of transfers and hold times, improving the overall productivity of their staff.
3. It can help ensure that calls are always answered, even during periods of high call volume or staff shortages. This can help businesses to maintain their service levels and avoid missing important calls or opportunities.

Yes you can.

This feature allows businesses to set up different call routing rules depending on the time of day, ensuring that calls are directed to the right person or department at the right time.

For example, a business might choose to route calls to a specific team during business hours and to a different team during after-hours or weekends. This can help to ensure that calls are answered by staff who are best equipped to handle the customer’s needs, improving customer satisfaction and loyalty.

Call routing based on time of day can also help businesses to manage their call volumes more effectively. For example, during periods of high call volume, calls can be routed to a larger team or to an overflow call centre. During periods of low call volume, calls can be routed to a smaller team or to voicemail, helping businesses to reduce their staffing costs.

Yes you can set up holiday routing for the entire year.

This feature allows you to set up different call routing rules for each holiday, ensuring that calls are directed to the right person or department during the holiday season.

Holiday routing can be particularly important for businesses that experience high call volumes during holiday periods, such as retail businesses or customer service centres. 

To set up holiday routing, create a schedule of holidays for the whole year, indicating which holidays are observed and which are not. Then set up call routing rules for each holiday, such as routing calls to a specific team or to an overflow call centre.

With this 1800 service, you will have complete access to all the features offered by Cloud PBX.