Plan terms and conditions
This is a VOIP service that can be accessed through a desktop or web app, mobile soft phone or IP handset. The internet connection required for this service may be provided by Cloud Central or an external provider, but the cost of the internet connection is not included in this service.
This is only available to Australian business customers. To qualify for this plan, you or your business must provide us with a valid ABN, ARBN or ACN registration.
This plan is offered on a month-to-month basis and is automatically renewed each month unless a cancellation request is received. You can cancel the service at any time by contacting us.
Information and prices are accurate at the time of printing and include GST.
This is a pre-paid service, you will receive a Statement of Activity at the end of each month that shows the usage of the service and any payments made into the account during the billing period.
The first monthly statement may include charges for the partial month from the date of service activation until the next billing date, as well as any additional charges for non-recurring items used during that billing period.
The service can be paid for via credit card through our secure online payment gateway, or alternative arrangements can be made to pay via direct credit to our bank account.
This service must be paid for in advance, including calling, additional services and features, equipment purchases, and number porting. Your account must maintain a positive credit balance to ensure uninterrupted service.
Automatic call recording ensures important conversations are never missed. With 10GB of storage, you can securely store essential data. Conduct unlimited video meetings, and access advanced analytics to gain valuable insights across video, messaging, and device usage.
The additional storage can be purchased on an as-needed basis.
Contact us at+612 25 11 222 111 during Australian Eastern business hours for assistance with your account balance and usage. You can also update your payment information and check your usage status by logging into your PBX account.
Please submit any issues to customerservice@cloudcentral.au
We strive to provide excellent customer service, but if we are unable to resolve your complaint and you are not satisfied with the resolution provided, you can contact the Telecommunications Industry Ombudsman (TIO) for further assistance: