We can assist you in obtaining a new inbound number. Simply get in touch with us to acquire a 13, 1300 or 1800 number from our list of available options. At Cloud Central, we can take care of ordering and provisioning the number to your desired destination.

Would you like to search for a specific number? You can use The Numbering System, which is a government platform to search and purchase an available inbound number of your choice. Once you have acquired your number, simply contact us and we will provision it to your desired service.

Require a change to your inbound services? Cloud Central can support you to migrate your current inbound services to our voice platform.

Yes you can.

Location-based call routing is a feature that allows businesses to automatically direct incoming calls to the most appropriate location or department based on the geographic location of the caller. This feature uses caller ID or other location data to determine the caller’s location and then routes the call to the appropriate location or department.

Location-based call routing can be especially useful for businesses with multiple locations, as it ensures that customers are connected to the nearest location, improving response times and overall customer experience. It can also help businesses to distribute call volume more evenly across locations, reducing wait times and improving overall efficiency.

In addition to geographic location, businesses can also use other criteria for routing calls, such as time of day, type of call, and language preference. This can help to ensure that calls are directed to the right person or department, improving the efficiency and effectiveness of your business communications.

Overall, location-based call routing can be an important tool for businesses looking to improve their customer service, reduce wait times, and improve the overall efficiency of their operations.

Please note additional inbound call fees apply for this service

Yes you can.

Configuring multiple answer points is an important feature for businesses that want to ensure that all incoming calls are answered quickly and efficiently. This feature allows you to set up multiple phone numbers or extensions that can be used to answer calls, ensuring that there are always enough staff available to handle incoming calls.

• Reduce wait times for customers
• Improve the efficiency of your business
• Make sure calls are always answered, even during periods of high call volume or staff shortages

By setting up multiple points to answer calls, you can build customer loyalty and improve your overall operations.

Yes you can.

Call routing based on the time of day is an important feature for businesses that want to answer calls in a timely and efficient manner. Make sure calls are directed to the right person or department at the right time.

For example, a business might choose to route calls to a specific team during business hours and to a different team during after-hours or weekends. Have calls answered by staff who are best equipped to handle the customer’s needs.

Call routing based on time of day can also help you manage call volumes more effectively. For example, during periods of high call volume, calls can be routed to a larger team or to an overflow call centre. During periods of low call volume, calls can be routed to a smaller team or to voicemail to reduce staffing costs.

Yes you can. 

Configuring holiday routing for the whole year is an important feature. It allows you to set up different call routing rules for each holiday, ensuring that calls are directed to the right person or department during the holiday season.

Holiday routing can be particularly valuable for businesses with high call volumes during holiday periods, such as retail businesses or customer service centres. 

Create a schedule of holidays for the whole year and then apply call routing rules for each holiday, such as routing calls to a specific team or to an overflow call centre.

With this 1300 service, you will have complete access to all the features offered by the Cloud PBX.