CRM and Microsoft Integration
Our PBX system has been thoughtfully designed to work seamlessly with the most widely used Customer Relationship Management (CRM) platforms. Whether you use Salesforce, HubSpot, Zoho, or many other CRMs, our PBX system can be tailored to fit your specific needs.
To keep your team focused on building stronger customer relationships and achieving your business goals, you can also integrate seamlessly with Microsoft Teams, Outlook and Microsoft Active Directory.
Microsoft Active Directory
Our Microsoft Active Directory Integration simplifies user management, improves security and enhances the user experience. By integrating with this widely used directory service, we can offer a comprehensive and robust solution to meet the needs of your organisation.
Synchronises user account
Microsoft Active Directory integration synchronises user accounts and permissions across multiple systems and applications.
Secure authentication
Active Directory integration provides a secure authentication mechanism that enables users to access the system using their existing Active Directory credentials.
Strong password policy
The integration enforces strong password policies, two-factor authentication, and single sign-on (SSO), which provides an additional layer of security.
Seamless access
With the integration, users can seamlessly access the system without the need to remember additional usernames and passwords. The integration simplifies user management, saves time and reduces the potential for errors.
Enhance the user experience
The integration provides users with a familiar and consistent way to access the system. Users can use their existing Active Directory credentials to log in, which eliminates the need for additional usernames and passwords. This simplified login process saves users time and reduces the likelihood of forgotten passwords.
Additional layer of security
Our integration with Microsoft Active Directory also provides an additional layer of security by enforcing strong password policies, two-factor authentication, and single sign-on (SSO). This ensures that only authorised users have access to the system and that their sensitive data is protected.
Microsoft Teams
Cloud Central has integrated its enterprise-grade calling capabilities, available in the Cloud PBX, with Microsoft Teams. As Teams surpassed 145 million daily active users, this integration allows users of the PBX system to seamlessly communicate with Teams users using the direct routing technology. This makes it an ideal solution for businesses that have a mix of Teams and non-Teams users, allowing them to communicate without the need for additional setup or separate tools.
Increased productivity
The Teams integration allows users to access a range of communication tools and features, such as call forwarding, call transfer, voicemail and conferencing for improved collaboration and productivity.
Better customer service
By having all communication features under one platform, it allows for better customer service and faster response times. By integrating Teams with a VoIP PBX, users can make and receive calls within the Teams app, without the need to switch between different systems.
Better analytics
With all communication data in one place, it allows for better analysis of communication data and better decision making.
Flexibility
Integrating Teams with a VoIP PBX allows for remote working and flexible working. Communicate seamlessly from anywhere on mobile phones and desktops.
Bring any SIP endpoints to MS Teams
Easily integrate with SIP paging systems, door phones, and analog devices.
Advanced call features and improved call routing
Connect customers quickly with improved call routing and other powerful features.
CRM Integration
Our PBX system has been thoughtfully designed to work seamlessly with the most widely used Customer Relationship Management (CRM) platforms. By integrating our PBX with your preferred CRM, your business can streamline its communications and operations, resulting in increased productivity, enhanced customer satisfaction, and higher revenue.
Whether you use Salesforce, HubSpot, Zoho, or many other CRMs, our PBX system can be tailored to fit your specific needs. Our integration ensures that your team has access to essential call details and customer information, all within a centralized system. This integration allows your agents to quickly identify callers, view their history and past interactions with your business, and make informed decisions to provide top-notch customer service.
Additionally, our PBX system and CRM integration enable automatic call logging, lead tracking, and call routing. This allows for quick and efficient communication with customers and prospects, resulting in higher conversion rates and increased sales. With our PBX system integrated into your CRM platform, your team can focus on building stronger customer relationships and achieving your business goals.
